Clarifying Complex Policy to Strengthen Lender Relationships

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​In the wake of shifting policy demands and increased operational complexity, Fannie Mae needed a more effective way to communicate with its nationwide lender network. The Selling Guide—an essential resource—had grown dense and difficult to navigate, leading to confusion and slower adoption of key updates.

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As the Account Manager for Communications, I was tasked with leading the editorial strategy for a refreshed version of the guide. I compiled and structured core policy updates into a cohesive, user-friendly format designed to help lenders quickly understand requirements and take action. My focus was on simplifying language, shifting the tone from bureaucratic to practical, and organizing content in a way that aligned with how lenders actually used the information.

 

The project was recognized with a staff award, and I received a performance bonus for helping strengthen lender engagement and support policy implementation.

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